Return and Exchange Policies – jomira

Return and Exchange Policies

Return Policy

You may return any item within 30 days of shipment for refund or credit. Please use insured mail or UPS in order to confirm receipt. We do not refund postage/shipping and processing. A 15% restocking charge for returns may apply. Simply return your item in original condition with a brief note and a copy of your invoice. Our return address is 330 SW 43rd St. Ste K 333, Renton, WA 98057.

Defective Merchandise

In the event the item(s) you ordered is deemed defective, we will send you a return label and exchange it for you; but if you wish to get a refund instead, we will refund the full purchase price including shipping changes. *NOTE: "we do not provide return labels for the sole purpose of a refund. If our return label is used for the purpose of returning an item for a refund, its cost will be deducted from your refund; including any restocking fees."

NOTE: If you received a "free" item under our "3-for-the-price-of-2" special deal, and if you return one or two items, the free retained item(s) will be charged at its/their normal price.


Exchange Policy

You may request an exchange within 30 days of shipment. You must return the item(s) you want to exchange in original condition with your receipt, and include a note briefly describing your request. Please include a day time phone number in the event we have some questions. If the difference in price is lower, it will be credited back to you in the form you originally paid. If the exchange price is higher, you will need to pay the difference; including any difference in shipping charges. We do not keep your credit card information on file, so if you need to cover the difference using your card, we will need to speak to you by phone; or you can include your card information by mail. Please be sure to include the expiration date. Call Toll-Free 800/600-2777

Our Shipping and Tax Policy

Shipping method:

Your package will be shipped via USPS

Standard shipping charges:

These charges apply to orders of up to six items.

Regular Merchandise: $9.95 for one, $12.95 for two or more. Heavy Merchandise (Adm. Farragut's Telescope, JomiraZoom Binoculars, Digital Camera Binoculars, and Commander Watch): $12.95 for one, $15.95 for two or more. 

*Note: Add $6.00 for shipments going to Canada. *Note: All prices are in U.S. dollars.

If you place a "mixed" order of different items, only one shipping charge will apply. For example, if you order two telescopes, two watches, we will only assess the shipping charge for the heaviest product (the telescopes) and your total shipping charge would be only $15.95. The Shopping Cart will automatically calculate and display the appropriate shipping charge for you.

Sales tax is charged on orders with Washington State delivery.

Large Orders and International Shipping

If you are purchasing more than six items or if you are placing an order for shipment outside of the United States, please contact us by e-mail for a shipping quote. Please let us know your country and the quantity of each item you wish to order, so that we can provide a custom shipping quote for you. You may also phone us for a shipping quote at 800-600-2777 between 10:00 a.m. - 5:00 p.m. Pacific Time.

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